Terms of Service & Refund Policy

Terms of Service & Refund Policy

Tago Box Terms and Conditions and Return/Refund Policy


Chapter 1. General Terms and Conditions


1. Acceptance of Terms

By accessing and using this website, customers (“You/Customer”) agree to be bound by these Terms and Conditions and all applicable laws of the Republic of the Philippines. If you do not agree, please discontinue use of the website.



2. Definitions


“Company” (“Tago Box”, “We”, “Us”): Refers to the online shopping platform operated under the brand Tago Box.


“Customer” (“You”): Refers to any person who purchases products or uses services through the website.


“Products”: Refers to goods and/or services offered for sale on the website.




3. Account & Registration


Customers must provide accurate and up-to-date information.


The customer is responsible for maintaining the confidentiality and security of the account and password.


We reserve the right to suspend or terminate accounts for violations of these Terms.




4. Product Information & Pricing


Product images, descriptions, and prices are displayed as accurately as possible, but errors may occur.


Prices are displayed in Philippine Peso (PHP), inclusive or exclusive of VAT as indicated.


We reserve the right to correct pricing errors and inaccuracies without prior notice.




5. Orders and Payment


Orders are valid only upon successful payment.


Accepted payment methods include credit/debit cards, bank transfers, e-wallets, and Cash on Delivery (COD, if available).


Fraudulent or false transactions may be canceled and reported to authorities.




6. Shipping & Delivery


Delivery timelines are estimates and may vary depending on location and logistics.


Customers must provide accurate delivery addresses. The Company is not responsible for failed deliveries caused by incorrect addresses.


Ownership and risk of loss pass to the customer upon delivery.




7. Intellectual Property Rights


All website content (logos, images, descriptions) belongs to Tago Box or its licensors.


Unauthorized use, reproduction, or distribution is strictly prohibited.




8. Data Privacy


Customer data is collected, used, and stored in compliance with the Philippine Data Privacy Act of 2012.


Information may be used for order fulfillment, customer service, and marketing (with opt-out options available).




9. Limitation of Liability


We are not liable for indirect, incidental, or consequential damages arising from the use of this platform.


Our maximum liability is limited to the amount paid for the purchased product, except in cases of gross negligence or willful misconduct.




10. Governing Law & Dispute Resolution


These Terms shall be governed by the laws of the Republic of the Philippines.


Disputes will first be subject to amicable settlement; if unresolved, jurisdiction shall lie with the proper courts.




11. Amendments


Tago Box reserves the right to update these Terms at any time.


Continued use of the website after changes constitutes acceptance of the revised Terms.




12. Contact Information

Tago Box

Address: [Insert Business Address]

Email: [Insert Email Address]

Phone: [Insert Contact Number]





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Chapter 2. Return & Refund Policy


1. Permitted Returns

Customers may request returns in the following cases:

a. The product received is materially different from what was advertised.

b. The product is damaged or defective upon delivery.

c. The wrong product was delivered.

d. The product is missing components or accessories.

e. The product does not function as advertised or was falsely represented.

f. For fashion products, size issues (subject to product category rules).



2. Return Request Period


Return requests must be filed within 14 days from delivery (some products may have 7-day or 30-day policies depending on category).


Proof such as photos or videos may be required.




3. Return Process


Customers must file a return request through customer service or the website.


Returned products must be in original packaging and unused (except defective/damaged products).


Return shipping costs are covered by Tago Box in cases of wrong, defective, or damaged items. Otherwise, costs may be borne by the customer.




4. Refund Processing


Refunds are issued after the returned product passes inspection.


Refunds will be made via the original payment method; COD orders may be refunded via bank transfer or store credit.


Processing time may vary depending on banks or payment providers.




5. Repair, Replacement, or Exchange


For defective products, customers may request repair, replacement, or exchange.


If the replacement is out of stock, a refund will be provided.




6. Non-Refundable/Non-Exchangeable Items


Digital/downloadable products.


Personal hygiene products or intimate wear.


Perishable or consumable goods.


Change of mind returns, unless allowed under product category rules.




7. Late or Undelivered Products


Customers must notify Tago Box immediately if delivery is delayed or not received.


Undelivered products are subject to reshipment or refund.




8. Refund Timeline


Refunds are typically processed within 5–10 business days after return approval.


Additional delays may occur depending on banks/payment providers.




9. Refund Method


Refunds are issued through the original payment channel.


For COD transactions, alternative methods such as bank transfer or store credit may be applied.




10. Return/Refund Costs


For wrong, damaged, or defective products, Tago Box covers the return and refund costs.


For customer-initiated returns due to change of mind, the customer may bear the cost of return shipping.