Privacy Policy
Tago Box Privacy Policy
Version Date: [SEP-15-2025]
1. Introduction
Tago Box (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, transfer and process your personal data when you use our platform (website and/or mobile application) (“Platform”) and services (“Services”). It is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and other applicable laws in the Republic of the Philippines.
By using our Platform or providing any personal data, you agree to the terms of this Privacy Policy.
2. Personal Data We Collect
We may collect your personal information, which may include but is not limited to:
Full name
Address (billing and delivery)
Email address
Contact numbers (mobile, telephone)
Date of birth
Gender (if required)
Payment information (credit/debit card info, bank account, e-wallet identifiers)
Device information, IP address, cookies or similar technologies
Transaction history, order details
Any other information you provide for order fulfilment, customer service or as otherwise needed
You provide most of this data voluntarily when you create an account, place orders, contact customer support, or use our Services. Some automatically collected data (e.g. device, IP) may be collected when you use or access the Platform.
3. Use of Personal Data
We use your personal data for the following purposes:
To process orders, payments, shipping and delivery of products
To verify your identity and contact you if necessary
To provide customer service and support
To send updates on your orders (e.g. shipping status)
To improve our Platform, services, user experience
To send marketing communications, promotional offers, newsletters (if you consent)
To detect, prevent fraud or other illegal activities
To comply with legal obligations
4. Disclosure of Personal Data
We may share your personal data with third parties under the following conditions:
With service providers (couriers, payment processors, logistics partners) for the purpose of fulfilling orders
With third party sellers or partners, if needed to deliver or support the product/service you bought
With affiliates, within Tago Box group companies
If required by law or regulation, to comply with legal processes or governmental authorities
In case of business transfer (e.g., sale, merger), your data may be transferred as part of the business assets
When sharing your data, we will ensure recipients maintain adequate safeguards (privacy, data security) in compliance with applicable laws.
5. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. tax, accounting, contractual obligations). After that, we will securely delete or anonymize your personal data.
6. Consent & Withdrawal
By using our Platform or submitting personal information, you consent to this Privacy Policy.
You may withdraw your consent (where consent is the legal basis for processing) at any time. However, withdrawal may limit our ability to provide some Services (e.g., order fulfilment, customer support).
You also have the right to access, correct, update, or delete your personal data in our possession, subject to legal or contractual restrictions.
7. Security of Personal Data
We implement appropriate technical, physical and administrative security measures to protect personal data from unauthorized access, disclosure, alteration or destruction. However, no method of data transmission or storage is completely secure; absolute security cannot be guaranteed.
8. Cross-Border Data Transfer
Your personal data may be transferred to, stored or processed in jurisdictions outside the Philippines (e.g. by our service providers). In such cases, we will ensure such transfers comply with the Data Privacy Act and that recipients provide equivalent protection.
9. Minors
If you are under the legal age in your jurisdiction, you should use the Platform only with the consent of a parent or legal guardian. We do not knowingly collect personal data from minors without such consent.
10. Changes to This Privacy Policy
Tago Box may update this Privacy Policy from time to time. When we make changes, we will post the updated version with a new effective date on the Platform. Continued use of the Platform after any changes means you accept the updated policy.
11. Contact Us
If you have any questions, complaints or requests regarding this Privacy Policy or your personal data, please contact us at:
Tago Box