Privacy Policy

Privacy Policy

Tago Box Privacy Policy


Version Date: [SEP-15-2025]


1. Introduction


Tago Box (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, transfer and process your personal data when you use our platform (website and/or mobile application) (“Platform”) and services (“Services”). It is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and other applicable laws in the Republic of the Philippines.


By using our Platform or providing any personal data, you agree to the terms of this Privacy Policy.


2. Personal Data We Collect


We may collect your personal information, which may include but is not limited to:


Full name


Address (billing and delivery)


Email address


Contact numbers (mobile, telephone)


Date of birth


Gender (if required)


Payment information (credit/debit card info, bank account, e-wallet identifiers)


Device information, IP address, cookies or similar technologies


Transaction history, order details


Any other information you provide for order fulfilment, customer service or as otherwise needed



You provide most of this data voluntarily when you create an account, place orders, contact customer support, or use our Services. Some automatically collected data (e.g. device, IP) may be collected when you use or access the Platform.


3. Use of Personal Data


We use your personal data for the following purposes:


To process orders, payments, shipping and delivery of products


To verify your identity and contact you if necessary


To provide customer service and support


To send updates on your orders (e.g. shipping status)


To improve our Platform, services, user experience


To send marketing communications, promotional offers, newsletters (if you consent)


To detect, prevent fraud or other illegal activities


To comply with legal obligations



4. Disclosure of Personal Data


We may share your personal data with third parties under the following conditions:


With service providers (couriers, payment processors, logistics partners) for the purpose of fulfilling orders


With third party sellers or partners, if needed to deliver or support the product/service you bought


With affiliates, within Tago Box group companies


If required by law or regulation, to comply with legal processes or governmental authorities


In case of business transfer (e.g., sale, merger), your data may be transferred as part of the business assets



When sharing your data, we will ensure recipients maintain adequate safeguards (privacy, data security) in compliance with applicable laws.


5. Retention of Personal Data


We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. tax, accounting, contractual obligations). After that, we will securely delete or anonymize your personal data.


6. Consent & Withdrawal


By using our Platform or submitting personal information, you consent to this Privacy Policy.


You may withdraw your consent (where consent is the legal basis for processing) at any time. However, withdrawal may limit our ability to provide some Services (e.g., order fulfilment, customer support).


You also have the right to access, correct, update, or delete your personal data in our possession, subject to legal or contractual restrictions.



7. Security of Personal Data


We implement appropriate technical, physical and administrative security measures to protect personal data from unauthorized access, disclosure, alteration or destruction. However, no method of data transmission or storage is completely secure; absolute security cannot be guaranteed.


8. Cross-Border Data Transfer


Your personal data may be transferred to, stored or processed in jurisdictions outside the Philippines (e.g. by our service providers). In such cases, we will ensure such transfers comply with the Data Privacy Act and that recipients provide equivalent protection.


9. Minors


If you are under the legal age in your jurisdiction, you should use the Platform only with the consent of a parent or legal guardian. We do not knowingly collect personal data from minors without such consent.


10. Changes to This Privacy Policy


Tago Box may update this Privacy Policy from time to time. When we make changes, we will post the updated version with a new effective date on the Platform. Continued use of the Platform after any changes means you accept the updated policy.


11. Contact Us


If you have any questions, complaints or requests regarding this Privacy Policy or your personal data, please contact us at:


Tago Box